Refund Policy
Last updated August 2026
30-minute warranty
Every order includes a 30-minute warranty starting from the moment it's delivered, covering the first login attempt. If the account is invalid on that first try within the window, contact support with your order ID.
Video proof required
Warranty claims require video proof of the first login attempt showing the issue. Record before you attempt to log in — claims without video proof cannot be processed.
After the warranty window
Once the 30-minute window closes, the order is considered successfully delivered and is no longer eligible for a refund or replacement — this includes issues on the underlying platform unrelated to the initial login (e.g. later account actions).
Underpaid or failed payments
Crypto payments cannot be automatically refunded. If a payment is sent for less than the required amount, or an order fails to deliver after a confirmed payment, this is resolved manually — contact support with your order ID, the email used at checkout, and the amount actually paid.
Wallet top-ups
Wallet balance additions are final once confirmed and cannot be withdrawn back to crypto — they can only be spent on MrKittu07Shop purchases.
How to request a refund
Contact support via the link in the site footer with your order ID, the email used at checkout, and (for a warranty claim) your video proof. Approved refunds are credited to your account's wallet balance.